Customer Service Part I - Introduction to One Minute Service with Bruce Loeffler

  • 16 Aug 2013
  • 6:45 AM - 8:15 AM (CDT)
  • Brentwood Baptist Church, Wilson Hall 7777 Concord Rd, Brentwood TN 37027


  • Let us know you will be attending!

Registration is closed

Teacher/Speaker:  Bruce Loeffler

Customer Service Part I  - AN Introduction to One Minute Service!

Bruce Loeffler, President, Enspiron CompanyBruce is president of the Enspiron Company, based in Brentwood, TN.  He studied voice and received a bachelor’s degree in Business before moving to California to sing with the Los Angeles Master Chorale and ultimately Disneyland.  Walt Disney World asked Bruce to move to Florida to perform and lead several performing groups before he was asked to create a new position to oversee and improve Service Excellence for the Disney theme parks.

In 1990 he moved to Fort Worth, TX and received a master’s degree in Communications from Southwestern Baptist Seminary.  He also taught the courses “Service Excellence” at Texas Christian University and “Business Ethics” at Dallas Baptist University.  He has applied the skills he learned and taught at Disney to work with over 100 hospitals,
CompUSA, Chrysler, airlines, airports, hotels, banks, Kroger and the National Parks.

He recently finished his first book, One Minute Service: Keys to Providing Great Service Like Disney World based on his 10 years with Disney World and the state of Tennessee is now using the principles from the book as the model of customer service for all 44,000 state employees.

While at Southwestern Seminary, he received permission to write a thesis; “Quality Service: A Christian Perspective” and is turning that book and his experiences into the
new book, “Service By The Book” – how we differentiate “Christian customer service” from that of the world.

A light breakfast will be served. Join us as early as 6:45 and network with other Christian Executives.

All Friday morning sessions are open to all  - no fee is charged, offerings are accepted.



     CBL Roundtable - P.O. Box 1027 - Franklin, Tennessee 37065

Powered by Wild Apricot Membership Software

I believe Jesus Christ is the Son of God and have personally accepted His gift of salvation. I believe the Bible is God's inspired revelation to man and I endeavor to live in obedience to its principles and commands. I am a member in good standing of a local church and support the work of Christ with my time, talents and financial resources (or am seeking out a church to be involved in this way).