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"Sperience" - EX vs. IN (Part 2) - Bruce Loeffler Facilitating
Teacher/Instructor: Bruce Loeffler
Topic: "Sperience" - EX vs. IN (Part 2)
The Two Ingredients of Great Service.
This is the second part of a multi-week presentation.
Bruce Loeffler is president of Enspiron. He had the privilege of working for Disney World for 10 years where he was asked to create a new position to improve service excellence for the Disney Cast. He trains companies across America on how to develop excellent customer service skills and improve their bottom line.
Bruce has written two books: "One Minute Service," which is being used by the State of Tennessee as their model for customer service and "The Experience: The Five Principles of Disney Excellence," the former #1 book on Customer Solutions. It will be translated into Japanese and Chinese shortly.
Bruce's perception and ability to clearly communicate the essentials for developing great customer service within your team makes him one of our most popular speakers. You will definitely want to be a part of this presentation!
Friday, October 30, 2020, 6:45 AM until 8:15 AM
Online - Zoom Conference
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